FAQs

Payment methods

We accept the following payment methods:

1. Credit/Debit Card: we accept cards from all the major networks. The total will be charged to your card when the order is shipped.
Registered customers can benefit from a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

Every purchase on maisonmargiela.com is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the ""https"" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. As an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Client Care may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

  • When will my credit card be charged?

    As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

  • Why is the amount I paid different from the amount of my order?

    As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

  • Are the prices inclusive of VAT?

    As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

  • Will I receive an invoice for my order?

    As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

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